Privacy Policy
This Privacy Policy applies to the mobile applications and services provided by Thao Nguyen Thi Phuong ("we", "our", or "us"). We value your privacy and are committed to protecting your personal information in compliance with Apple App Store Review Guidelines, GDPR, and other applicable data privacy laws.
1. Information We Collect
We believe in minimal data collection to respect user privacy:
- Device & Diagnostics Information: Anonymous crash reports, device model, operating system version, and general performance diagnostics to ensure app stability.
- App Usage Data: Aggregate, anonymized usage statistics (e.g. features used, session length) to improve our application experience.
- User-Generated Content & Audio: Audio clips, rhythms, or settings created locally on your device remain stored strictly on your local device storage unless you explicitly choose to back up or share them.
- No Personal Identification: We do NOT collect or store your real name, physical address, phone number, or biometric data.
2. How We Use Information
Any collected data is used exclusively for:
- Delivering core app functionality and performance optimizations.
- Diagnosing crashes, debugging technical issues, and patching bugs.
- Responding to customer support tickets and feedback.
3. Third-Party Services
Our applications may integrate trusted third-party SDKs that process anonymous technical data in accordance with their privacy policies:
- Apple App Store / StoreKit: In-app purchase processing, receipts validation, and analytics. Apple handles your payment data securely; we never receive credit card details.
- Google Firebase / Crashlytics (if applicable): Anonymous crash reporting and performance monitoring.
4. Children's Privacy (COPPA Compliance)
Our applications do not knowingly collect or solicit any personal information from children under the age of 13. If you believe that a child has provided us with personal information, please contact us immediately, and we will promptly delete it.
5. Data Retention & User Rights
You have full control over your data. Because most application data is kept locally on your iOS device, you can delete all local data at any time simply by uninstalling the application. If you have contacted our support and wish for any email records to be deleted, please email our support team.
6. Contact Us
If you have questions, feedback, or concerns regarding this Privacy Policy, please contact developer Thao Nguyen Thi Phuong at:
Developer: Thao Nguyen Thi Phuong
Email: thaontp.appsupport@gmail.com
App Support Center
We are dedicated to providing the best user experience. If you encounter any bugs, have feature requests, or need assistance with in-app purchases, please explore the FAQs below or reach out directly to our support team.
Need help with an app?
Our support team is available to assist you. Responses are typically sent within 24 to 48 hours.
✉️ Contact Support EmailEmail: thaontp.appsupport@gmail.com
Frequently Asked Questions
How do I restore my purchases?
Open the app, navigate to Settings or the Store screen, and tap "Restore Purchases". Ensure you are signed in with the same Apple ID used to make the original purchase.
How do I cancel a subscription or request a refund?
All payments and subscriptions are processed directly by Apple. To manage or cancel: Go to your device Settings > [Your Apple ID] > Subscriptions. For refund requests, visit reportaproblem.apple.com.
The app crashed or is not working properly. What should I do?
Please ensure your device is running the latest iOS version and that the app is updated to its latest release from the App Store. Try restarting the app or your device. If the problem persists, email us with your device model and iOS version.
How can I request data or account deletion?
If you wish to remove all data stored locally, uninstalling the app will clear all local storage. If your app version supports cloud sync or account registration, you can request full account deletion directly within the app settings or by emailing our support address.
Terms of Use (EULA)
By downloading, installing, or using applications developed by Thao Nguyen Thi Phuong, you agree to be bound by these Terms of Use and the standard Apple Licensed Application End User License Agreement (Apple EULA).
1. License Grant
We grant you a non-exclusive, non-transferable, revocable license to use the app for personal, non-commercial purposes on Apple-branded products that you own or control, in accordance with the Apple App Store Terms of Service.
2. Subscriptions & In-App Purchases
Some features may be offered as in-app purchases or auto-renewing subscriptions:
- Payment will be charged to your iTunes / Apple ID Account upon confirmation of purchase.
- Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current billing cycle.
- Your account will be charged for renewal within 24 hours prior to the end of the current period.
- You can manage and cancel your subscriptions anytime in your Apple ID Account Settings.
3. Intellectual Property
All graphics, user interfaces, sounds, code, and design elements within the application are the proprietary intellectual property of Thao Nguyen Thi Phuong and are protected by applicable copyright and trademark laws.
4. Limitation of Liability
The software is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind. Under no circumstances shall the developer be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the software.
5. Governing Law & Inquiries
For any legal inquiries regarding these terms, please contact:
Developer: Thao Nguyen Thi Phuong
Email: thaontp.appsupport@gmail.com